Transaction Specialist - Banking Operations

• Research customer claims (e.g., amount mismatch, missing deposit, non-post, non-negotiable, multi-post) and determine the appropriate resolution.
• Process debit/credit adjustments accurately by contacting clearing partners, branches, and other financial institutions.
• Provide high-quality servicing and clear updates to customers, internal teams, and external partners within SLAs.
• Evaluate and analyze information from multiple systems (web-based tools, mainframe applications, and Microsoft Office).
• Identify and escalate risks, exceptions, and blockers promptly to SMEs and team leadership.
• Monitor case inventory and aging, proactively following up to drive timely closure and reduce turnaround time.
• Investigate suspicious activity by performing detailed account/transaction research and documenting findings.
• Apply SOP guidelines and required banking/regulatory standards consistently while making sound decisions.
• Respond to escalations with urgency and maintain strong processing discipline and accuracy standards.

• Participate actively in huddles/PMR/Q-board and contribute actionable process improvement ideas.

  
  

• Demonstrate strong analytical and decision-making skills to resolve claims accurately.
• Apply CRS/transaction operations knowledge to research exceptions and execute resolutions.
• Communicate clearly in writing and verbally with branches, customer service, and partner institutions.
• Use Microsoft Office and multiple operational systems (web-based and mainframe) effectively.
• Follow SOPs and banking/regulatory guidelines with a high standard of control and discipline.
• Manage time and workload effectively to meet SLAs across BAU and initiatives.
• Maintain exceptional attention to detail, customer focus, and teamwork in a fast-paced environment.

Preferred qualifications, capabilities, and skills 

• Bring a graduate degree in commerce or a related discipline.
• Leverage 3–4 years of banking/operations experience handling adjustments, exceptions, or claims.
• Demonstrate SME-level capability by supporting peers with complex queries and case guidance.
• Conduct quality reviews (QC/QA) and provide structured feedback to improve performance outcomes.
• Collaborate effectively with site partners and cross-functional teams in operational forums/calls.
• Identify patterns, root causes, and opportunities to streamline workflows and reduce defects.
• Adapt flexibly to changing priorities and working hours based on business demand.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.