Assistant Unit Manager - Banking and Capital Markets Knowledge Services

Transctn Procng Ut Mgr

Job Description

Job Summary –

L 4 level Asst Unit Mngr- Knowledge Srvs – to manage a team of approximately 20 people in Banking and Capital Markets domain- Non-Voice BPS account (US Client).

Roles & Responsibilities –

• Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
• Monitor and take action on productivity, personnel and payroll.
• Conduct performance appraisals.
• Provide constructive feedback from time to time and ensure performance.
• Provide Subject Matter Expertise.
• Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
• Successfully complete all client related training.
• Hold team meetings with the direct reports.
• Communicate all process and client changes to direct reports within specific timelines.
• Provide hands-on assistance to your team in case of issues, both through direct intervention and mentoring.
• Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.
• Ensure timeliness on reporting and client deliverables.
• Take initiative to continuously improve the process.

Years of experience needed –

• Candidate should have minimum of 2plus years of work experience in similar BPO field – preferably from Banking and Capital Markets Domain (primary preference)
• Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance etc
• Candidate with an experience of back office.

Technical / Non-Technical Skills:

• Very Good knowledge on Process Domain – Capital Market: Subject matter Knowledge of Capital Market and Brokerage Operation functions along with insight into US Stock Market concepts –preferred.
• Excellent communication skills – to be part of Client calls and Management Calls.
• Prior Work Experience of Team Handling, preferably from same Industry – for at least 2 years
• Very good People Management and Group handling skills.
• Good Technical/PC skills with a sound knowledge of MS Office Tools – MS Excel, Word, Power Point
• US Shifts (India Night shift) working time mandatory

Certifications Needed:

• Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only.
• Additional Certification on Financial Aspects is added advantage.
• No Tech Graduates – BE, B Tech, M Tech
• Additional Certification on Stock Market Subjects is added advantage.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.