Trust and Safety Associate - Content Moderation

Trust & Safety New Associate

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Content Review New Associate will be responsible for processing and investigating terms of service, fraudulent, and spam-related violations. The position is expected to complete content reviews in a timely and precise manner. The position will support keeping a safe platform. Resources are expected to be proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. "Roles & Responsibilities: Research and resolve all issues related to spam, account takeover, and terms of service violations Review web sites/ ad Creative/ video for content quality based on Content Guidelines / policies Interpret and enforce content policies Thoroughly check ad content for the quality and accuracy Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures Effectively identify problems and issues by performing relevant research using the appropriate tools Communicate effectively and concisely with the stakeholders Provide feedback and suggestions to management regarding necessary changes and updates; including but not limited to policies and technical issues Maintain and promote a positive attitude while meeting productivity, quality and other aligned KPIs " "Skills Requirements: Basic knowledge about the computer and internet Must possess logical reasoning, troubleshooting skills and problem-solving skills Self-learner (willing to learn about the latest technologies) High attention to details Good research skills Good time management (including down time) and ability to meet tight deadlines Academic Background: Bachelor’s degree or equivalent Prior work experience in social media – Content review "
What are we looking for? "Preferred Qualifications: 0-2-years of experience in Social media with content policy or anti-abuse operations (Good to have) Flexibility and availability for rotational shifts and week offs to cover hours of operations Passion for keeping platform users safe while protecting free speech Knowledge of social media and the technologies that support it •" "Familiarity with internet policy and content moderation environments Strong written and spoken communication skills Ability to work flexibly and to exercise good judgment in a high-pressure environment Well-developed sense of urgency and follow-through.? Demonstrated capacity for critical thinking and analysis. Strong attention to detail.? Superior time management skills and ability to meet deadlines with minimum supervision.? Self-starter with the ability to work independently and on multiple initiatives at the same time.? Excellent interpersonal, written, and spoken communication skills.? Competency in Excel, SQL, and other technical skills are a plus.? Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word)? Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons, and other potentially offensive products "
Roles and Responsibilities: "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills "" ""Effectively identify problems and issues by performing relevant research using the appropriate tools Communicate effectively and concisely with the stakeholders Provide feedback and suggestions to management regarding necessary changes and updates; including but not limited to policies and technical issues Maintain and promote a positive attitude while meeting productivity, quality and other aligned KPIs "" •"