Warehouse Management System (WMS) Functional Lead

Warehouse Systems Analyst – Manhattan WMS Functional Lead

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Thermo Fisher Scientific is seeking a System Analyst with deep expertise in Manhattan Associates WMS to lead implementation, optimization, and production support across distribution operations. This role partners with warehouse operations, IT, and technical delivery teams to ensure stable execution, strong user adoption, and measurable improvements to throughput, accuracy, and service performance.

What you will do

• Lead end-to-end WMS delivery for Manhattan Associates WMS: requirements, design, configuration, testing, deployment, and hypercare.

• Translate business needs into scalable WMS solutions through fit-gap analysis, process design, and functional specifications.

• Configure Manhattan WMS workflows, rules, and controls aligned to operational KPIs and compliance needs.

• Drive SIT/UAT/regression testing; validate critical warehouse workflows and production readiness.

• Provide production support: incident triage, rapid workaround identification, root cause analysis, and coordination of permanent fixes with technical teams.

• Support peak/critical operations with disciplined SLA management and proactive stability improvements.

• Create and maintain documentation (runbooks, SOPs, knowledge articles) and deliver end-user training/knowledge transfer.

• Identify continuous improvement opportunities to remove operational bottlenecks and improve productivity and execution quality.

Required qualifications

• Bachelor’s (or equivalent) in Engineering, Computer Science, Supply Chain, or related technical field.

• 8–10 years overall experience in supply chain systems delivery/support.

• 6+ years hands-on experience specifically in Manhattan Associates WMS (implementation and/or production support).

• Strong knowledge of warehouse processes: inbound, putaway, replenishment, inventory control, wave/allocate, pick/pack/ship, cycle counts, returns.

• Strong analytical/problem-solving skills and excellent communication across business and technical stakeholders.

Preferred qualifications

• Active, recent Manhattan Associates WMS experience (current/last 1–2 years) is a strong plus.

• Experience supporting high-volume distribution environments and peak-season operations.

• SQL troubleshooting experience and working knowledge of UNIX/Linux basics.

• Familiarity with Agile ways of working and tools such as ServiceNow and JIRA.

Experience Level

Senior Level