Digital Workplace Solutions Engineer - Managed Print Solutions Specialist

Workplace Engineer II

Are you passionate about creating seamless technology experiences that power business success? Join Swiss Re's digital transformation journey and make a tangible impact on how thousands of professionals across the globe collaborate and communicate. In this role, you'll blend technical expertise with innovation to shape the future of our document management ecosystem.

About the role:

As our Digital Workplace Solutions Engineer specializing in Managed Print Solutions, you'll be the driving force behind our secure, efficient, and sustainable print infrastructure. You'll transform complex technical challenges into intuitive solutions that enhance productivity while supporting our environmental commitments. This is your opportunity to showcase your technical talents while developing enterprise-scale solutions that make a difference.

Key Responsibilities:

• Design and integrate HP Enterprise Managed Print and Document Solutions globally, ensuring alignment with Swiss Re's technology and security standards
• Manage and optimize critical infrastructure components including HP Web Jetadmin, Security Manager, SafeCom PullPrint, and SecurePrint
• Oversee firmware patching, configuration baselines, device compliance, and print driver management across our global network
• Evaluate and document printer hardware and software configurations, ensuring standardization and lifecycle compliance
• Provide expert support at L3/L4 technical levels and coordinate with partners to resolve complex issues
• Develop innovative solutions through automation, monitoring, and reporting to enhance reliability and operational efficiency
• Drive continuous improvement in processes and documentation to ensure a consistent global print experience
  
  

About the Team:

The Workplace Engineering team sits within the Field Services Management Department under Group Security & Technology Platforms (GSTP). Our mission is to design, implement, and maintain workplace technologies that empower Swiss Re employees to work efficiently and securely, wherever they are.

We deliver innovative, user-focused solutions that support the Digital Workplace strategy, combining reliability with security and sustainability. Collaboration and continuous improvement are at the heart of what we do, ensuring that every service we manage contributes to an exceptional employee experience across all Swiss Re locations.

About you:

We seek a technically proficient professional with a strong service orientation and commitment to operational excellence. You recognize that effective print infrastructure directly impacts employee productivity and organizational efficiency. Your approach combines technical precision with a user-centric mindset, ensuring that complex systems function seamlessly for end-users. You excel in collaborative, cross-functional environments where your specialized expertise contributes to enterprise-wide solutions while continuously expanding your professional capabilities.

We are looking for candidates who meet these requirements:

• Degree in Information Technology, Computer Science, related field, or equivalent practical experience
• 3+ years of experience in enterprise print infrastructure management and document solution environments
• Strong understanding of network protocols, Active Directory integration and print queue management
• Experience with IoT device compliance, patching and security frameworks
• Proven analytical and troubleshooting skills at L3/L4 support level

These are additional nice to haves:

• HP Enterprise certification (e.g. HP Accredited Technical Professional – MPS)
• Scripting or automation experience (PowerShell, Python) for system management and reporting
• Strong communication skills with ability to explain technical concepts clearly
• Experience working in global, multicultural environments
• Familiarity with ITIL processes, Jira, and service management best practices

#LHybrid

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.