Receptionist Cum Telecaller

Key Responsibilities

Reception & Front Desk

• Welcome and assist clients, vendors, and visitors professionally.
• Answer incoming phone calls and direct them to the appropriate design/store segment as per requirement.
• Schedule client meetings and maintain appointment calendars.
• Handle courier services, emails, and general office correspondence.
• Maintain a clean, organized, and professional reception area.

Store Management

• Maintain inventory records of materials, samples, office supplies, and décor items.
• Coordinate stock receipts, storage, and issuance.
• Monitor stock levels and inform management about replenishment requirements.
• Maintain records of purchases, deliveries, and inventory movement.
• Ensure proper organization and display of samples and materials.

Telecalling

• Make outbound calls to prospective clients generated through marketing campaigns, referrals, and online inquiries.
• Follow up with existing leads and schedule appointments for the design team.
• Maintain accurate customer records and update the CRM or lead management system.
• Handle customer inquiries politely and professionally.
• Conduct follow-up calls after meetings to gather feedback and nurture client relationships.

Administrative Support

• Prepare basic reports, maintain documentation, and organize files.
• Assist with billing coordination, quotations, and data entry as required.
• Coordinate with vendors, suppliers, and internal teams.
• Support day-to-day office operations.

Required Qualifications

• Bachelor's degree or equivalent qualification.
• 1–5 years of experience in reception, telecalling, customer service, or office administration.

Required Skills

• Excellent verbal and written communication skills.
• Pleasant personality with a customer-centric attitude.
• Good organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Basic inventory management knowledge.
• Ability to work independently and as part of a team.
• Strong follow-up and coordination skills.
• Knowledge of CRM software is an added advantage.

Preferred Skills

• Experience in the interior design, architecture, furniture, or home décor industry.
• Familiarity with inventory tracking and customer relationship management.
• Ability to communicate in English, Hindi, and the local language.