Customer Service Executive

 Requirements:

1. Strong phone contact handling skills and active listening

2. Familiarity with CRM systems and practices

3. Customer orientation and ability to adapt/respond to different types of characters

4. Excellent communication and presentation skills

5. Ability to multitask, prioritize, and manage time effectively

6. High school degree

7. Track record of over-achieving quota (if experienced)

8. Proven customer support experience or experience as a client service representative (If Experienced)

Key Responsibilities: 

1. Manage large amounts of incoming calls

2. Generate sales leads

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Keep records of customer interactions, process customer accounts and file documents

9. Follow communication procedures, guidelines and policies

10. Take the extra mile to engage customers.