Telecaller - Collections & Operations

About ProsParity

ProsParity is building the credit infrastructure for India’s EV revolution. We are a full-stack, multi-lender lending platform focused on getting affordable EV financing to mass-market borrowers across Bharat. Founded by a team of operators from BFSI and Fintech backgrounds and backed by reputed investors, we combine deep financial rigor with genuine ground-level hustle. Join us if you want your work to matter — for real people, at real scale.

Role Summary

The Tele Caller – Collections & Operations is a critical front-line role within ProsParity’s two-wheeler lending vertical. The incumbent will manage high-volume outbound calling for collections related reminders, follow-up, handle bounced case management, conduct telephonic verification for loan disbursement approvals, coordinate with the field sales and RM teams, and support day-to-day operations through accurate MIS maintenance. This role demands a disciplined, detail-oriented individual with strong communication skills in both Hindi and English.

Key Responsibilities

Collections & Bounce Management

• Make structured outbound reminder calls to borrowers ahead of EMI due dates to reduce delinquency.

• Conduct follow-up calls on bounced cases, document borrower responses, and escalate non-responsive cases appropriately.

• Maintain a call log for all collection-related interactions with accurate disposition tagging.

• Coordinate with the collections team for field escalation where telephonic resolution is not achieved.

Telephonic Verification (TVR)

• Conduct TVR calls for loan applications that have been approved but are yet to be disbursed.

• Verify borrower details, intent, and awareness of loan terms as part of the pre-disbursement quality check.

• Document TVR outcomes accurately and flag discrepancies or concerns to the credit / operations team promptly.

Post-Disbursement Follow-Up

• Follow up with Relationship Managers (RMs) and the field sales team to ensure timely submission of post-disbursement documents including RC (Registration Certificate) and insurance.

• Track pending documentation cases, send reminders, and escalate overdue items to the relevant manager.

• Maintain an updated tracker of document collection status across all disbursed loans.

Repossession (Repo) Vehicle Tracking

• Coordinate with the field and operations team to track the status of repossessed vehicles.

• Maintain an updated repo inventory log and follow up on pending resale or transfer cases.

• Assist in scheduling and tracking vehicle-related movements and ensure timely closure of repo cases.

MIS & Reporting

• Prepare and maintain daily, weekly, and monthly MIS reports covering collections, TVR, document status, and repo tracking.

• Update internal trackers and dashboards accurately and on time.

• Assist the operations team with data entry, reconciliation, and ad-hoc reporting requirements.

Candidate Requirements

Experience & Skills

• Minimum 2 years of experience in a tele-calling, collections, or loan operations role, preferably in NBFC, banking, or microfinance.

• Prior exposure to two-wheeler loan products or retail lending operations is a strong advantage.

• Proficiency in Microsoft Excel — including data entry, filters, VLOOKUP, and basic MIS preparation.

• Fluency in Hindi (mandatory) and working proficiency in English for written communication.

• Familiarity with LMS (Loan Management System) or CRM tools is preferred.

Competencies

• High discipline and consistency in daily calling targets and follow-up routines.

• Clear, polite, and persuasive communication style suited to borrower interaction.

• Strong attention to detail in documentation and data maintenance.

• Ability to handle pressure, manage a high call volume, and remain composed in difficult borrower conversations.

• Team player with proactive coordination skills across field and operations teams.

Qualifications

• Graduate in any discipline (Commerce or Arts preferred).

• Minimum 2 years of relevant work experience (mandatory).

Why Join ProsParity?

• Be part of a fast-growing EV lending company at a pivotal stage of its growth.

• Work in a performance-driven team that values ownership and initiative.

• Competitive compensation with performance-linked incentives.

• A clear growth path into senior operations, collections, or credit roles for high performers.

ProsParity is an equal opportunity employer. All applications are treated with the highest level of confidentiality.