Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate smoothly. You will utilize your exceptional communication skills to provide support and maintain high-quality service, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your role will be essential in fostering positive client relationships and ensuring the reliability of our world-class systems.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Provide training and guidance to junior team members on technical issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in MySQL Database Administration.
- Strong understanding of database design and optimization techniques.
- Experience with backup and recovery strategies for MySQL databases.
- Familiarity with performance tuning and monitoring tools for database management.
- Ability to troubleshoot and resolve database-related issues efficiently.

Additional Information:
- The candidate should have minimum 2 years of experience in MySQL Database Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.