Back Office Executive

Job Summary:We are looking for a detail-oriented and organized Back Office Executive to support daily operations of our home décor retail store. The role involves managing orders, inventory, documentation, and coordination with internal teams to ensure smooth backend operations and timely customer deliveries.

Key Responsibilities:1. Order Processing & Documentation

• Create and manage sales orders, invoices, and delivery challans
• Verify order details including product specifications, measurements, and customization
• Ensure orders are processed only after advance/payment confirmation

2. Inventory Management

• Maintain accurate stock records of all products (curtains, bedsheets, rugs, mattresses, etc.)
• Track inward and outward stock movement
• Coordinate with vendors for stock replenishment

3. Coordination with Tailoring & Fitting Team

• Share order details and measurements with the tailoring unit
• Track stitching progress and ensure timely completion
• Coordinate installation and fitting schedules

4. Customer Coordination

• Follow up with customers for order confirmation, delivery timelines, and pending payments
• Handle basic customer queries and escalate issues when required

5. Dispatch & Delivery Management

• Prepare delivery documents and coordinate dispatch
• Ensure correct packing and timely delivery of products
• Maintain delivery records

6. Data Management & Reporting

• Maintain records of daily sales, ongoing orders, and completed work
• Prepare reports on pending orders and work status

7. Billing & Payment Tracking

• Generate accurate bills including GST and discounts
• Track outstanding payments and coordinate with accounts

8. Vendor Coordination

• Raise purchase orders and follow up with suppliers
• Maintain vendor records and pricing details

9. Compliance & SOP Adherence

• Ensure no material is dispatched without proper billing and documentation
• Follow all company policies and operational procedures

10. Administrative Support

• Maintain organized files and documentation
• Assist management in daily operational tasks and audits

• Requirements:Masters in Business Administration or related field.
• 1–3 years of experience in back office/operations (retail experience preferred). Freshers are also Welcome.
• Proficiency in MS Excel and basic computer applications.
• Strong attention to detail and organizational skills.
• Good communication and coordination abilities.