Customer Relations Officer

## Job Description:

Role - Operations & Growth Associate (Female)

Designation - Customer relations officer

We are looking for a versatile and proactive Operations & Growth driver to join our team. This role is ideal for a high-energy individual who excels at multitasking, from managing digital presence to coordinating on-ground logistics. You will be a key player in driving our sales, managing our online image, and ensuring service delivery is seamless.

Key Responsibilities

  Telesales & Calling: Handle inbound inquiries and perform outbound calls to potential leads. You will be responsible for explaining our services, following up on leads, and converting them into customers.

Social Media Management: Create, schedule, and manage daily postings across platforms (Instagram, Facebook, etc.) to keep our audience engaged and grow our brand presence.

Documentation & Reporting: Maintain accurate records using MS Excel and create professional presentations/proposals using MS PPT for internal meetings or client pitches.

Vendor Coordination:Act as the primary point of contact for our service vendors. You will negotiate, schedule, and ensure they meet our quality standards for every booking.

 Field Assignment Management:Take charge of "driving" assignments from the office—this involves dispatching teams, tracking real-time progress, and troubleshooting any issues that arise during service execution.

### Required Skills & Qualifications

 * Gender: Female (as per specific business requirement).

 *Experience: Proven experience in *Telesales*or a customer-facing calling role.

 *Technical Proficiency: Strong command over MS Excel(data entry, basic formulas) and PowerPoint(deck creation).

 Digital Savvy: Hands-on experience with social media tools and content posting.

 *Communication: Excellent verbal and written communication skills in [Insert Language, e.g., English/Hindi].

 *Multitasking: Ability to handle the "heat" of a fast-paced office environment and manage multiple vendors simultaneously.

What We Are Looking For

We need someone who doesn't just wait for instructions but takes ownership of their tasks. If you are organized, persuasive on the phone, and tech-savvy, you’ll fit right in.

*Location:* near Lewis Road , Ravi talkies