How much salary can I expect as a IT Customer Service Representative in Accenture India Private Limited in Bhubaneswar?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for IT Customer Service Representative in Accenture India Private Limited in Bhubaneswar?

The candidate should have completed the required education and people who have 5 to 5 years are eligible to apply for this job. You can apply for more jobs in Bhubaneswar to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bhubaneswar at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

How can I apply for this job?

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

What is the last date to apply?

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bhubaneswar . Through apna, you can find jobs in 64 cities across India. Join NOW!

IT Customer Service Representative

Accenture India Private Limited

IT Customer Service Representative

Accenture India Private Limited

Bhubaneswar

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Snowflake Data Warehouse
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
In the role of an IT Customer Service Representative, a typical day involves overseeing the delivery and smooth functioning of IT production systems and services. This includes actively managing incidents, investigating issues, and coordinating efforts to restore services promptly during outages. The role requires continuous monitoring and collaboration with various teams to ensure operational stability and customer satisfaction, while maintaining clear communication and efficient problem resolution throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to enhance service delivery and operational efficiency.
- Mentor junior team members to support their professional growth and improve team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Snowflake Data Warehouse.
- Strong knowledge of data warehousing concepts and cloud-based data storage solutions.
- Experience in managing and optimizing data workflows within Snowflake environments.
- Ability to troubleshoot and resolve complex data-related issues impacting production systems.
- Familiarity with SQL and data integration techniques to support data operations.

Additional Information:
- The candidate should have minimum 5 years of experience in Snowflake Data Warehouse.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.