Receptionist / Front Office Executive - UNIVERSITY

Jagadguru Kripalu University

(JKU) was envisioned by Jagadguru Shree Kripaluji Maharaj to bridge this gap - to create an institution that goes beyond conventional academics, nurturing the all-round personality of students and shaping them into leaders in their chosen fields. Spread across a lush, eco-conscious 100-acre campus near Cuttack and Bhubaneswar, JKU harmoniously combines the essence of the traditional Gurukul ethos with state-of-the-art modern facilities. The University provides a serene, alcohol-free, drug-free, and purely vegetarian environment that encourages focused learning and holistic growth. With advanced AI classrooms, sports arenas, residential spaces, cultural venues, and 24/7 security, the campus fosters both comfort and inspiration for students and faculty alike.

At JKU, education is not limited to academic achievement — it is a journey of inner transformation.

At JKU, education is a journey of becoming, where knowledge blossoms into excellence, and excellence into service.

At JKU, it is not just degree education, but as the founder Swami Mukundananda Ji puts it "Inspiring Minds, Illuminating Intellects".

Reports To: Director-Ops & Engineering

Position Location: Banara, Bhubaneswar, Odisha, India

Position Summary

Executive, University Reception, shall conduct all activities of visitors’ reception with utmost courtesy & a strong intent of selfless service to every visitor without discretion. The receiving of any & all walk ins to the University should shall create a first, unforgettable, awesome impression of the University. The Executive shall be be the core Centre of information on daily activities in the University, along with basic administrative works.

Essential Duties and Responsibilities:

·       Serve as the main contact for the campus, providing high-quality visitor service and professional communication.

·       Provide a professional “front-of-house” response to all telephone, info email and in-person enquiries from visitors, students, parents and patrons.

·       Manage the Epabx/ Central telephone operation.

·       Supervise and manage drinking water, beverages and other pantry services for visitors, admin & Ops teams.

·       Provide basic info of the University, it’s specialty, strengths & act almost like a pre sales team of students’ attraction & retention.

·       From there on, direct the prospective students to the correct department for conversion into admission.

·       Manage the prospective students’ registry along with their feedback.

·       Manage mail and couriers, maintain office supplies, organize catering for meetings.

·       Manage/ Assist File management, book keeping and record keeping systems.

·       Learn all emergency procedures like First aid & Emergency Exit routes.

·       Should coordinate with security supervisor/ Officer and ensure smooth entry of visitor and secured exit checks.

·       Should keep aware of security staff managing fire detection, alarm & extinguisher systems.

·       Act as the central Helpdesk for supervisors/individual teams to follow up on requested tasks.

·       Follow up on tickets via physical registers/software tools for all maintenance needs, including IT, Plumbing, Electricity, and Housekeeping etc.

·       Office management inclusive of stationary, id cards, visiting cards etc & printing them in time.

·       Input data, Type letters to authorized HoDs

·       Coordinate internal travel and itineraries for staff if at all.

·       Assist with organizing events.

·       inbound desk calls, assist Ops team for outbound calls.

Key Criteria

·       Should fluently converse in English, Hindi and Oriya. Bengali/ Telugu would be an added advantage.

·       Should be very friendly & amicable to all visitors & staff.

·       Should be very punctual.

·       Computer literate in all Microsoft office applications (e.g. Word, Excel, PowerPoint).

·       Utilize AI-assisted productivity tools to draft professional emails, generate documents (docx/excel), and compile daily activity reports

·       Excellent oral and written communication skills and strong inter-personal skills.

·       Experience of working in an academic institution is an added advantage.

·       Flexible ‘can do’ attitude.

·       Ability to multi-task and be proactive.

·       Should have high patience levels to hear out both Students, Parents, visitors, vendors & staff.

·       Ability to remain calm under pressure from parents & employees and complete all tasks to a high standard.

·       Have soft skills when handling janitorial and security teams.

·       Must be a keen learner.

·       Should be highly meticulous & have penchant for minute micro details of his/her work.

Educational Back Ground

The person should be a graduate/ BBA/ Graduation in Hospitality/ in any subject.

Age & Experience

Any candidate who meets the above key criteria with 3-5 years’ work experience shall be considered. Experience in front office /admin/ facilities and/or travel desk operations in a University/ large academic institutions is preferable.