Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on operational procedures.
- Participate in the development and improvement of operational processes to enhance service delivery.
- Collaborate with cross-functional teams to ensure seamless integration and support of business systems.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong understanding of incident management and problem resolution methodologies.
- Experience with change management processes including Requests for Change creation and implementation.
- Ability to document technical procedures and update knowledge base articles effectively.
- Skilled in collaborating with vendors and internal teams to analyze and resolve service issues.
- Familiarity with monitoring tools and techniques to ensure system reliability and performance.

Additional Information:
- The candidate should have minimum 2 years of experience in Site Reliability Engineering.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.