Telecaller

Job Summary:

We are looking for a dynamic and result-oriented Telecaller to support our Loan and Real Estate business operations. The candidate will be responsible for making outbound calls to prospective customers, generating leads, explaining loan and property-related services, scheduling appointments, and maintaining customer relationships to support business growth.

Key Responsibilities:

• Make outbound calls to prospective customers from provided databases and generated leads.

• Introduce and explain the company's loan and real estate services.

• Identify customer requirements related to home loans, mortgage loans, personal loans, business loans, and property purchases.

• Generate qualified leads and schedule meetings for the sales team.

• Follow up with potential customers regarding loan applications and property inquiries.

• Maintain accurate records of calls, customer interactions, and lead status in CRM/software.

• Coordinate with loan processing and sales teams to ensure smooth customer service.

• Handle customer queries professionally and provide relevant information.

• Achieve daily, weekly, and monthly calling and lead generation targets.

• Maintain confidentiality of customer and company information.

• Build and maintain positive customer relationships.

Required Skills:

• Good communication and interpersonal skills.

• Ability to convince and engage customers over phone calls.

• Basic knowledge of loan products and real estate services.

• Good follow-up and negotiation skills.

• Proficiency in MS Office and CRM software.

• Ability to work under targets and deadlines.

Educational Qualification:

• Graduate in any discipline.

• Freshers may apply.

• Experience in telecalling, sales, loan services, banking, financial services, or real estate will be preferred.

Experience:

• 0–3 years of experience in Telecalling, Customer Service, Loan Sales, Real Estate Sales, or Business Development.

Key Performance Indicators (KPIs):

• Number of calls made per day.

• Lead generation and qualification ratio.

• Appointment scheduling targets.

• Customer follow-up effectiveness.

• Conversion support to sales and loan processing teams.

• Overall customer satisfaction and professional conduct.