Customer Relationship Officer

Key Job Responsibilities 

Deliver on Customer Acquisition through business development

•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)

•Work in the Area assigned by the Branch Business Manager and generate leads

•Cold Calling to the potential customer base to generate business

•Daily Sales Calls as per the Plan submitted to BBM

•To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

•To give doorstep service to customers – at their residence or office.

•To learn the Organization’s policies, and source files as per the policy.

•To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager 

•To Support the Customers in terms of end -to- end loan processing.

•To act as the Bridge between Customers and the Branch

•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.

•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.

•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

•Retain existing live loan customers.

Knowledge, Skills & Attributes

•Result Orientation

•Customer Service & Retention Focus

•Strong presentation skills

•Relationship Building & Stake holder Management

•Process Knowledge/ Orientation

•Cross Selling / Upselling Skills

•Business Development

•Communication Skills – Proficiency in local language and English