Head of Critical Concerns Review Group (Quality Assurance - Automotive)

Responsibilities & Key Deliverables

1. Field Quality & Failure Resolution

• Own resolution of critical field issues across vehicle systems (Mechanical, Electrical, Powertrain).
• Drive structured root cause analysis through joint investigations with cross-functional teams and suppliers.
• Establish robust failure diagnostics, benchmarking, and corrective action frameworks.
• Lead in management reviews (Quality council) for update to senior management.

2. Technical Leadership & System Expertise

• Provide strategic technical direction on vehicle systems, diagnostics, and failure modes.
• Ensure integration of mechanical, electronic, and software systems for end-to-end vehicle performance.
• Build advanced capabilities in diagnostics, measurement techniques, and validation tools.

3. Cross Functional Integration

• Collaborate with PD , Manufacturing, Supplier Quality, Service, and Program teams for issue resolution and design improvements.
• Lead joint investigations and represent the function in customer reviews, audits, and escalations.
• Drive horizontal deployment of learnings across platforms and vehicle programs.

4. Product Improvement & Feedback Loop

• Translate field insights into actionable design improvements and robustness enhancements.
• Influence product development through participation in design reviews and validation sign-offs.
• Drive continuous improvement in reliability, serviceability, and customer satisfaction.

5. Team Leadership & Capability Building

• Lead, mentor, and build a high-performing technical team across sub-domains.
• Develop capability in diagnostics, validation, and system engineering across levels.
• Foster a culture of quality, ownership, and customer-first mindset.

Key Deliverables

• Reduction in field failure rates and improved customer satisfaction
• Faster closure of field issues with robust root cause identification
• Develop ICA and PCA for field solution aligned to field concerns resolution timelines
• Strong feedback loop driving product reliability improvement
• Capability development across validation and diagnostic domains

Preferred Industries

Education Qualification

B.E. / B.Tech in Mechanical Engineering (preferred)

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills