Front Office Executive

Job Title: Front Desk Executive Cum Tele Caller

Job Type: Full time role

Salary Range - ₹18,000 - ₹25,000/month CTC

Location: 126/127, Third Floor, Sector 34A, Chandigarh, 160022

About the Role

We are looking for a well-presented, confident, and proactive Front Desk Executive to be the first point of contact at our upGrad center. This role goes beyond basic reception—it’s about creating a high-quality first impression, managing walk-ins, and supporting the center’s growth through effective communication and tele-calling.

You will represent upGrad, one of India’s leading higher education and upskilling platforms, known for transforming careers through industry-relevant programs.

About Us:

Infoaccords is an ecosystem of ideas, ventures, and solutions — designed not just to move people and businesses forward, but to help them rise higher, faster, and stronger. We are built on the belief that growth is never one-dimensional. It is strategy and execution, vision and action, people and technology, today and tomorrow — all working together. Inside Infoaccords, it is not titles or roles that define us — it is the way we think, the way we build, and the way we stand by what we create.

Website: https://www.infoaccords.one/

Our verticals: -

-Consulting & Strategy

-Technology Solutions

-People & Careers

-Global Mobility

-Lifestyle Brands

Key Responsibilities (KRAs)

1. Front Desk & Experience Management

• Welcome and assist walk-in visitors, students, and parents
• Ensure a premium, organized, and professional front office environment
• Handle inquiries and provide accurate information about courses and offerings

2. Tele-Calling & Lead Engagement

• Make outbound calls to prospective leads and inquiries
• Follow up on walk-ins, digital leads, and existing prospects
• Schedule counselling sessions and drive footfall to the center
• Maintain call records and track conversion status

3. Coordination & Support

• Coordinate with counsellors and internal teams for smooth operations
• Manage appointments, walk-in flow, and daily visitor logs
• Support basic administrative and reporting tasks

What We’re Looking For

• Strong communication skills (Hindi & English)
• Presentable personality with a customer-first attitude
• Comfortable with tele-calling and lead handling
• Basic computer knowledge (MS Office, CRM handling is a plus)
• Ability to handle multiple tasks with attention to detail

Why Join Us

• Be part of a fast-growing, career-focused education brand
• Exposure to premium learners and career-driven professionals
• Opportunity to grow into counselling, operations, or sales roles
• Dynamic and performance-driven work environment

Preferred Profile

• Experience in education, edtech, or front office roles
• Candidates with prior tele-calling or counselling exposure will be preferred

Performance Linked Incentives also applicable

• Work Location: In person