Travel Desk Specialist

A Travel Desk Specialist is responsible for managing travel bookings, customer inquiries, tour packages, transportation arrangements, hotel reservations, and providing travel-related assistance to clients. The role requires excellent communication skills, knowledge of travel destinations, and the ability to coordinate travel services efficiently.

• Key Responsibilities:Handle customer inquiries through phone calls, emails, WhatsApp, and walk-in clients.
• Assist clients in planning domestic and international travel itineraries.
• Book flights, hotels, holiday packages, rail tickets, and transportation services.
• Coordinate taxi and cab bookings for customers.
• Prepare quotations, travel packages, and customized itineraries.
• Follow up with clients regarding bookings, payments, and travel requirements.
• Maintain accurate booking records and customer databases.
• Process invoices, vouchers, and travel documentation.
• Resolve customer complaints and provide timely travel support.
• Coordinate with hotels, airlines, transport vendors, and tour operators.
• Achieve sales targets and contribute to business growth.
• Keep updated with travel trends, destinations, visa requirements, and tourism regulations.