Back Office Executive

Job Title: Back Office Executive (Customer Support & Accounts)

Job Type: Full-Time

Location: Remote / Work From Home (Mandatory)

Industry: Hostel / Accommodation Services

Job Overview: We are hiring a proactive Back Office Executive to handle customer enquiries, convert bookings, and manage basic accounting tasks. This is a 100% Work From Home role, ideal for someone who is organized, communicative, and comfortable handling both customer interaction and backend operations.

Key Responsibilities:

• Act as the first point of contact for all hostel enquiries (calls, WhatsApp, etc.)
• Explain hostel facilities clearly and convert enquiries into confirmed bookings
• Maintain professional and friendly communication with customers
• Handle daily bookkeeping, including updating income, expenses, and payment records
• Ensure accurate and timely financial entries
• Support hostel operations through various back-office and administrative tasks
• Take initiative to improve processes and ensure smooth day-to-day operations

Required Skills & Qualifications:

• Fluency in Tamil (Mandatory)
• Good communication skills in Hindi and English
• Telugu language proficiency is preferred
• Basic knowledge of accounting / bookkeeping
• Strong organizational and multitasking abilities
• Ability to work independently in a remote setup
• Proactive and responsible work attitude

Preferred Candidate Profile:

• Prior experience in customer support / telecalling / sales
• Familiarity with accounting tools/software is an advantage
• Comfortable handling both customer-facing and backend responsibilities