Customer Support Executive

Job description:

Customer Support Executive – Job Description

Company: Wedtree Group of Companies

Position: Customer Support Executive

Location: Chennai-T.Nagar

Department: Customer Support / Sales

Employment Type: Full-Time

Job Summary

Wedtree Group of Companies is looking for enthusiastic and customer-focused Customer Support Executives to join our growing team. The ideal candidate will be responsible for handling customer inquiries, providing product and service information, generating sales opportunities, and ensuring excellent customer satisfaction through inbound and outbound communication channels.

Freshers with strong communication skills and experienced candidates up to 3 years are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information about products and services.
• Convert customer inquiries into sales opportunities through effective communication.
• Follow up with prospective customers and maintain regular communication.
• Generate leads through outbound calling and customer engagement activities.
• Maintain customer records and update CRM systems accurately.
• Resolve customer concerns and escalate issues when necessary.
• Achieve daily, weekly, and monthly sales and customer service targets.
• Build and maintain positive relationships with customers.
• Coordinate with internal teams to ensure seamless customer experience.

Required Skills

• Good communication skills in English and Tamil.
• Strong interpersonal and customer handling skills.
• Ability to persuade and convince customers.
• Basic computer knowledge and MS Office proficiency.
• Positive attitude and willingness to learn.
• Ability to work in a target-driven environment.
• Good listening and problem-solving skills.

Preferred Qualifications

• Any Graduate / Diploma Holder.
• Freshers to 3 years of experience in
• Customer Support
• Voice Process
• Inbound Calling
• Outbound Calling
• Tele-calling
• Direct Sales
• Customer Service
• Sales Support

Experience

• Fresher to 3 Years

Salary

• Best in the Industry
• Attractive Incentives and Performance-Based Rewards

Why Join Wedtree Group of Companies?

• Career growth opportunities
• Professional work environment
• Learning and development programs
• Attractive incentives and recognition programs
• Opportunity to work with a dynamic and growing organization

Interested candidates can apply immediately and kick-start their career with Wedtree Group of Companies.

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Kindly Contact

Kaviya HR- 9280089184