Customer Support Executive
Sprs Solutions Private LimitedFixed
₹15,000 - ₹19,000
Earning Potential
₹19,000
Fixed
₹15,000 - ₹19,000
Earning Potential
₹19,000
Full Time
Freshers only
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
24 applicants
Benefits include: Annual Bonus, PF, ESI (ESIC)
Job Description
Job Title: Customer Support Associate – Voice & Chat (Zomato Process)
Job Location: Work From Home
Job Overview
We are hiring Customer Support Associates for the Zomato Customer Delight (CD) Process. This role involves handling customer queries through both Voice (50%) and Chat (50%) support channels. Candidates must possess excellent communication skills in English and Hindi and be comfortable working in rotational shifts.
Key Responsibilities
Handle customer interactions via Voice and Chat support.
Resolve customer queries efficiently and professionally.
Maintain high customer satisfaction standards.
Follow company policies and quality guidelines.
Ensure timely and accurate issue resolution.
Eligibility Criteria
Freshers and experienced candidates can apply.
Excellent communication skills (V5 level) required.
Good English and Hindi communication is mandatory.
Candidate must have their own laptop/desktop and stable Wi-Fi connection.
Strong customer service and problem-solving skills.
Work Schedule
9-hour shift (8 hours working + 1 hour break).
Rotational shifts.
Rotational weekly off.
System Requirements
Intel Core i3 processor or above.
Minimum 4 GB RAM.
Stable broadband internet connection.
Salary & Benefits
Freshers:
CTC: ₹19,000 per month
In-hand Salary: ₹15,410 per month
Quarterly Bonus: ₹1,929
Experienced Candidates:
CTC: ₹20,000 per month
In-hand Salary: ₹16,253 per month
Quarterly Bonus: ₹1,929
Contact
Mahesh-HR
8977902297
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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