#65186735 Process Expert 3

#65186735 Process Expert 3

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Contract & Dispute Management: Handle logistics contract-related matters, Invoice processing, including amendments, invoicing discrepancies, and dispute resolution.

• Case Management: Manage customer issues such as delays, discrepancies, or logistics-related queries, ensuring quick resolution and customer satisfaction

• KPI Metrics: Manage customer and Maersk internal KPI’s including analysis and proactive measures.

• Experience: 2 to 5 years of experience in a logistics or supply chain role, preferably within the shipping and logistics industry.

• Problem-Solving Skills: Proactive and self-motivated, capable of performing root cause analysis to resolve logistics issues independently, such as shipment delays or route optimization challenges.

• Analytical Skills: Strong analytical abilities, with the capacity to evaluate logistics performance metrics, optimize routes, and reduce lead times.

• Resilience Under Pressure: Ability to work under tight deadlines and handle logistics challenges, such as disruptions or high-priority shipments, with a high sense of urgency.

• Adaptability: Eager to learn and adapt to evolving logistics technologies, such as automated tracking systems and digital freight management

• Shift Flexibility: Open to working in rotational shifts, including evenings, weekends, and during high-demand periods such as peak shipping seasons.

• Technical Proficiency: Proficient in logistics-related software and Microsoft Office tools, including Excel, PowerPoint, and Word.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level