Travel Operations Coordinator

Associate Manager - Operations

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

ASSISTANT MANAGER – TRAVEL & EXPENSESBrief Job Description:The Assistant Manager is responsible for deliverables pertaining to different Accounts Payable processes, T & E like Expenses Process, T & E journals, Corporate credit card statements upload, Exceptions handling in Oracle ERP’s and having a wing to wing knowledge from AP/ T & E till reporting process Key Accountabilities:1) To achieve all the individual key Performance Indicators as set by the Team manager.2) To adhere to the quality & quantity targets set for the team.3) To function as per ISO 9001: 2015 procedures.4) Adhere to reasonable operational requests from the management.5) To attend all meetings and trainings as per requirements.6) To comply with client’s systems security, access policies and procedures.Job responsibilities:1) Support with expense related queries from client employees.2) Check potentially duplicate expense claims, flagged by Concur.3) Prepare and circulate reports for the Expenses process.4) Ensure that all relevant files (Concur, R&M, credit cards expenses and settlement various) are uploaded onto Oracle5) Create manual uploads in Oracle for corporate credit card statements6) Post any additional T&E journals, as required7) Support accounting related to hotel lodge card allocations and personal spend repayments8) Completion of balance sheet reconciliations for all T&E nominals (expenses and travel)9) Monitor payment exceptions and coordinate with the Banking team for any failed payments10) Perform intercompany claims recharges, when required.11) Provide support on any audit related requests from client.12) Escalates any difficult situations to the supervisor, as per procedure13) Support client’s internal resources and any 3rd party audit to ensure compliance with existing GAAP rules and requirements.14) Adheres to WNS’s set of values, complying with Company’s internal procedures while performing his/her tasks and having a business-like conductPERSON SPECIFICATIONSESSENTIAL DESIRABLEWork Experience (Mention No. of years):• The candidate should have 8+ Years of Work Experience in F&A in the area of Accounts Payables.• Prior experience in service/ BPO industry - Has prior customer handling experience.Knowledge/Qualifications/ Competency:• Commerce Graduate• Proficiency in Microsoft Office skill - Additional finance related course would be considered an advantage. Capabilities:• Domain expertise (F&A, AP, T&E)• Good communications skills• Analytical ability• Detail oriented• Ability to work efficiently in a fast paced environment.• Flexibility to work in different shifts, if required Special Role (Customer Specific Requirement) - Oracle fusion knowledge- Concur Expenses knowledge

Qualifications

Graduate

Experience Level

Mid Level