Associate Support Engineer

Associate Support Engineer

Job Description

About Job

Support Engineer, Chennai

We are looking for a proactive and skilled Support Engineer to join our team. The ideal candidate will have strong experience in Linux server management, job scheduling, and automation, along with the ability to provide round-the-clock support in a dynamic environment.

Responsibilities

• Manage and monitor batch job processes to ensure smooth execution
• Perform Linux server patching and routine maintenance activities
• Handle file transfer processes using standard file transfer tools
• Support and maintain Linux server environments
• Develop and implement automation solutions to improve operational efficiency
• Troubleshoot and resolve production issues in a timely manner
• Collaborate with cross-functional teams for issue resolution and system improvements
• Provide 24/7 support as part of a rotational shift schedule

Qualifications

• Hands-on experience with batch job management tools
• Experience in file transfer management tools (e.g., FTP, SFTP, etc.)
• Strong understanding of Linux/Unix concepts and server management
• Knowledge of automation tools and scripting
• Basic knowledge of at least one programming language (e.g., Python, Shell, etc.)
• Good problem-solving and analytical skills
• Experience in middleware domain
• Exposure to enterprise-level support environments
• Familiarity with monitoring and alerting tools
• Strong troubleshooting abilities
• Ability to work in a 24/7 support environment
• Good communication and teamwork skills
• Adaptability and willingness to learn new technologies

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Mid Level