How much salary can I expect as a Senior Associate - BPO Planning and Scheduling in NTT DATA Global Delivery Services Ltd in Chennai?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Senior Associate - BPO Planning and Scheduling in NTT DATA Global Delivery Services Ltd in Chennai?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chennai at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

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Senior Associate - BPO Planning and Scheduling

NTT DATA Global Delivery Services Ltd

Senior Associate - BPO Planning and Scheduling

NTT DATA Global Delivery Services Ltd

Chennai

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

BPO Planning & Scheduling Senior Associate

"• Determines queue personnel needs during times of heavy call volume.
• Provides schedules for contact centers to ensure maximum performance.
• Forecasts daily contact and technician availability.
• Monitors incoming queues and ensures technicians are available for support.
• Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
• Monitors queue to determine appropriate resource allocation to meet service level goals.
• Analyzes and escalates issues that may impact the business’ "