Business Systems Analyst - Application & Production Support

Business Systems Analyst

Key Responsibilities

• Provide Level 2 support for production applications and systems, handling incidents escalated from L1 teams.
• Analyze, troubleshoot, and resolve application and configuration issues.
• Perform root cause analysis (RCA) and share preventive measures for recurring incidents.
• Monitor application/system health and proactively address potential issues.
• Manage P1 / P2 incidents, ensuring timely resolution and communication with stakeholders.
• Collaborate with Development, Infrastructure, and DB teams for complex issue resolution.
• Execute and support deployments, patches, and configuration changes as required.
• Maintain incident records, documentation, and knowledge base articles.
• Participate in on‑call / weekend / holiday support rotations as required.
• Ensure adherence to SLA and support best practices.

Education Qualifications:

• Any UG/PG
• Will be good if graduated with Hospital Management, Science, Operation Management

Work Experience:

• Minimum 3 to 4 years of experience in Technical Support
• Experience in 24×7 production support coverage

Technical Skills

• Strong hands‑on experience in Application Support / Production Support.
• Experience working with logs, monitoring tools, and alerting systems.
• Understanding of REST APIs, basic debugging, and request/response analysis.
• Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.).
• Working knowledge of ITIL concepts (Incident, Problem, Change Management).

Soft Skills

• Strong analytical and problem‑solving skills.
• Good communication and stakeholder management abilities.
• Ability to work under pressure in production environments.
• Multi-tasking skills
• Strong documentation and reporting skills.
• Team‑oriented mindset with ownership and accountability.

Nice to Have

• Knowledge of Databases (SQL queries, basic performance analysis).
• Familiarity with Linux/Unix commands and basic system troubleshooting.
• Experience supporting Healthcare systems or large enterprise systems.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Experience Level

Mid Level