Cafe Manager / Assistant Cafe Manager

Reporting to: Area Manager

Reportees: Assistant Café Manager, MTs, OTs, Brew Master, Team Members.

KRA:

1. Translating company’s objectives in the region
2. Ensure store compliance with company’s operational procedures                 
3. Lead, motivate & develop team to maximize profits
4. Drive customer focus through service standards in area

Knowledge, Skills & Abilities:

• Excellent communication & influencing skill
• Result oriented
• Financial awareness & understanding of P&L
• Ability to strategize & analyze reports
• Sales & marketing orientation
• Planning & organizational skills
• Building & developing high performance team
• Operating system & internet skills

Qualifications:

• BHM graduate / Any Graduate
• 2 - 4 years of experience in handling multiple F&B units
• Retail or related industry exposure

Duties & Responsibilities:

Financial:

• Supervise an individual outlet.
• Maximize Café sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Asset & Equipment maintenance.
• Assuring the Timely & Accurate indent is placed for the café.
• Wastage control measures.
• Ensuring the compliance of the SOPs on cash & all the tenders.
• Timely forecast of the stock in order to ensure the smooth
• operation of the cafe.

Learning & Development Management:

• Retention of manpower.
• Motivating the team to ensure the sales target in met.
• Briefing the team on a daily basis to ensure the team understands the importance SOPs
• Ensure the team is groomed to move to the next level.
• Grievance handling & solving issues.
• Ensure the Training Certification of team members

Process Indicators:

• Ensuring all the documentation
• related to the café is done on time (Sales Reports/ Café Registers).
• Ensuring the Quality Audits done
• on day to day basis.
• Implementation of SOPs.
• Efficient utilization of the
• manpower by means of effective charting out the duty rooster.
• Integrity, cost controllable & Waste Management.
• Ensuring 90% score in the Management Visit Report.

Customer orientation:

• Ensure all the Customer complaints are resolved.
• Analysis of Customer database complaints & drive the footfall
• in the cafes.
• Ensuring the MAST & SOPs is
• followed by the team in the café to drive customer focus.
• Ensuring the Training norms are met.
• Ensuring 90% score in the Management Visit Report.