Customer Solutions Engineer - Modernisation Projects

CSE Engineer-MP

Collaboration with sales:
• Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and modernisation cases 
• Selects the correct product platform on which to make the offer

Product planning – Costing:
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases, both for corporate and local materials 

Product planning – Specs:
• Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials 
• Performs initial and revised non-standard energy calculations
• Performs simple traffic analyses
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z 

Product planning – Availability and lead times
• Coordinates product lead times from Supply Line and local sourcing

Product planning – Installability
• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations

Product planning – Maintainability
• Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
• Identifies possible deviations to standard maintenance methods and ensures that resolutions are found

Product planning – Compliance
• Ensures that the proposed product fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations 
• Ensures that the planned product complies with KONE’s Engineering Policy

Key tasks in the KONE Customer process
• Provides content for pre-tender and pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
• Executes activities for holistic product planning

Key tasks in the KONE Delivery process  
• Accountable for creation of layouts 
• Analyses change requirements, and makes proposals on new product design
• Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
• Provides product-related information to the Project Manager, Installation Supervisor and Maintenance Supervisor 

CSE Product Engineer’s role in the KONE SEB process  
• Shares knowledge with maintenance as needed 

General responsibilities
• Participates in product and new service release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
• Contributes to the Customer Solutions Engineering virtual and local network
• Contributes and utilises the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
• Defines local technical content in sales configuration tools
• Is the primary front line technical contact person for Supply Line
• Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example transportation routes, special shafts and building automation systems 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/