Customer Service Representative

Customer Service Representative

• Review customer’s PO; to align with Emerson’s term & condition, trade compliance policy
• Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.
• Assure orders are entered properly and accuracy and in conformance with the customer need and factory capabilities other groups.
• Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
• Review incoming orders and expedite orders to meet customer requests and achievement of Emerson service level goals.
• Monitor and update date management for sale order and backlog to meet customer requirement.
• Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
• Prepare sale forecast and POR Sale report by period and monitor to meet target.
• Submit weekly and monthly inquiry, booking, backlog and shipment report.
• Answer customer phone calls professionally and consistently.
• Acts as a liaison to assure timely and efficient administration of orders.
• Assure that the impact of change orders is appropriately communicated and driven both internally and externally.
• Analyze and calculate product costs based on Bill of Materials (BOM), routing, machine hours, labor, and overhead rates. Expedite documentation submission and prepares certificates of Conformance/Origins.
• Maintain and update standard costing models for existing and new products.
• Support pricing decisions for RFQs, tenders, and bulk orders.
• Work with sales and marketing teams to align pricing with customer expectations and business goals.
• Support cost audits and ensure compliance with internal controls and industry standards.

 Who You Are:

• Attention to detail, hard worker, proactivity, Collaborative, willingness to interact.
• Ability to work under time pressure and multi-tasking.
• Strong analytical skills and ability to tackle problem.
• Excellent Customer sense
• Excellent verbal and written communication skills in English.

For This Role, You Will Need:

• Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
• 4 to 6 Years experience in customer service role.

Preferred Qualifications that Set You Apart:

• Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Experience Level

Entry Level