Customer Support Executive
Shaadi.ComFixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
2 applicants
Benefits include: PF, ESI (ESIC), 5 working days
Job Description
Job Title: Customer Service Executive
Location: Bangalore
Company: Shaadi.com
Job Description:
We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.
Key Responsibilities:
* Handle inbound and outbound customer calls professionally.
* Assist customers with profile creation, upgrades, payments, and account management.
* Resolve customer queries and complaints in a timely and effective manner.
* Maintain detailed records of customer interactions and follow-ups.
* Collaborate with other departments to resolve complex issues.
* Ensure a high level of customer satisfaction by providing excellent service.
Requirements:
* Minimum qualification: Graduate in any discipline.
* 1–6 years of experience in customer service, BPO, or call center preferred.
* Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).
* Good listening skills and problem-solving ability.
* Ability to multitask and work under pressure.
* Basic computer knowledge and typing skills.
Working Conditions:
Shift:
Females: 10 AM – 7 PM
Males: 12 PM – 9 PM
Mode: Work from office
Location: Bangalore
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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