Customer Support Executive

Job description :

The specific responsibilities of this position will be the following:

• Obtains orders from various sales platforms and executes the same.
• Identify issues with orders such as incomplete address, phone number or email address
• In case of such issues, reach out to the customer and get proper details to dispatch the order
• To be able to execute order processing (manifest and packing orders)
• Convert abandoned cart orders into sales.
• To obtain customer reviews for sold products.
• Maintain and update the customer Database.
• Regular phone calls and strong follow-ups with existing and potential customers
• Communicating with the customers to
• Resolve order issues
• Manage & Resolve Customer Returns
• Increase or maintain the level of business activity or revenue.
• Prepare and submit Daily, Weekly & Monthly reports
• Answer queries about the products from customers on social media, website, Chat and Phone.
• Stock intake to be checked and accounted for in the inventory and tracking sheet.

Requirements:

• Minimum 2 years of Experience in E-Commerce Operations and Customer Handling
• Proficiency in English & Hindi is a must.
• Deliver exceptional results to convert potential customers into sales orders.
• Proficient in computer skills with Microsoft Office
• Excellent communication, collaboration, and people management skills.
• Great interpersonal, presentation and communication skills