Operations Engineer

Digital Serviceability Engineer

The Service Evaluation & Repair Process ('SERP') Team supports both new and current vehicle programs, supporting the voice of the customer and dealer in all Engineering design matters by performing timely virtual/CAD serviceability (DPA4) assessments. The SERPS team also protects future warranty spend and Cost of Ownership and supports Ford of Europe’s essential Commercial and Passenger Vehicle business. 

 

The C3P Serviceability & Ergonomics Specialists are members of this SERP Team and report to the European Serviceability, Insurance and Commodity Manager within Upstream Customer Service, and is responsible for supporting Program and Commodity teams based in Dunton, England and Szentendre, Hungary along with the wider global Ford team. This role will require matching a European Time zone (07:30 – 03:30 GMT)   

1. Assess serviceability in future product designs

   • Conduct virtual/CAD assessments on new vehicle designs to assess feasibility and efficiency in servicing vehicle components, assemblies, systems, etc, as requested by the Program and/or Commodity teams, or as defined by the Program or Unit Requirements Lists (PRL / URL)

   • Develop study packages using CAD data from Vehicle Program &/or Unit Control Models

   • Evaluate feasibility to efficiently service the target component, assembly, or system using virtual simulation tools found within the 3DX &/or Teamcenter platforms

   • Create a Serviceability Study Assessment Report that documents the results, including any access constraints - for humans, parts, or Essential Special Service Tools (ESST))

   • Load into Teamcenter (VSS node) service zones, (e.g. vehicle lifting zone (Jacking and hoisting) and fluid fill zones) 

   • Participate in virtual GPDS design review events to provide support to the Program &/or Commodity teams during reviews of serviceability issues

   • Support on-going digital serviceability study calibration, development, and training sessions

   • As needed, evaluate new software packages to determine their value to the team when performing the most efficient serviceability studies

   • Generate adhoc studies to support deviation proposals and labour times to support design change requests, business cases and Service Cost of Ownership assessments (this requires MEKBY/VCAT training) 
     

2. Contribute to and maintain Local & Global tracking for: 

   • All global & local Cost per Repair (CPR) targets 

   • Future vehicle Cost Per Repair vs current vehicle 

   • Future warranty cost avoidance targets
     
     Support and deliver a common and efficient global DPA4 assessment process

• 4-year college degree or equivalent automotive serviceability experience and education

  • Bachelor’s degree in engineering, Automotive Technology, or similar (preferred)

• Key knowledge/experience preferred:

  • 5+ years of CAD experience (TeamCenter/VisMockup/3DX)

  • Digital PreAssembly (DPA) experience is a plus

  • Strong automotive serviceability knowledge

  • Service experience within a service workshop environment is a plus

  • Awareness and consideration for health and safety, risks and accessibility.

  • Strong teamwork and collaborative behaviors

  • Self-starter capable of operating independently and adapting to dynamic needs

  • Persistent attention to detail

  • Ability to handle multiple, often conflicting priorities

  • Ability and interest to learn new concepts and technologies

• Experience and ability to:

  • Lead through influence and collaborate across the enterprise

  • Use data and customer insights to influence strategic decisions

Global experience in working with all regions (NA, SA, IMG, EU, etc) is a plus

• Proficient in 3DExperience (3DX) and TeamCenter Vis Mockup (TCeVIS) platforms

• Proficient in E2KS, CAD and CAD visualization tools.  

• Proficient in Microsoft Office applications (PowerPoint, Forms, Word, Excel, etc)

• Capability with Mekby labour time development a plus 

• Familiar with Ford WSM, RPO, Parts Catalogue, Special tools - ESSTs and Warranty data is a plus 

• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (senior leadership, cross-functional departments, etc)

• Ability to simplify and communicate complex processes

• Possess strong interpersonal skills, demonstrating professionalism in all actions

• Collaborative team player focused on building strong relationships

• Focused on continuous development of self and others

• Ability to work independently, forward-thinking

Ability to manage multiple, sometimes conflicting priorities

Experience Level

Senior Level