Field Service Engineer

Laptop Technician Job Description

Key Responsibilities

• Diagnose and troubleshoot hardware and software issues in laptops and notebooks.
• Repair or replace faulty components such as motherboards, keyboards, screens, batteries, RAM, SSD/HDD, and charging ports.
• Install, configure, and upgrade operating systems including Microsoft Windows, mac OS, and Linux.
• Perform virus removal and install antivirus software.
• Recover data and perform system backups when required.
• Conduct routine maintenance and system optimization.
• Maintain service records and documentation of repairs.
• Provide technical support and guidance to customers.
• Ensure timely service delivery and customer satisfaction.

AC Technician Job Description

• Key ResponsibilitiesInstall, maintain, and repair air conditioning systems (split, window, central, and VRF systems).
• Diagnose electrical and mechanical faults in AC systems.
• Perform routine preventive maintenance and servicing.
• Clean and replace filters, coils, compressors, and other components.
• Check refrigerant levels and handle refrigerants safely.
• Test systems after installation or repair to ensure proper operation.
• Read and interpret technical diagrams and blueprints.
• Ensure compliance with safety regulations and environmental standards.
• Maintain service records and complete job reports.
• Provide customer support and technical advice.

TV Technician

• Key ResponsibilitiesDiagnose and repair LED, LCD, OLED, Smart TVs, and related electronic devices.
• Install and configure television systems at customer locations.
• Troubleshoot hardware and software issues in televisions.
• Replace defective parts such as display panels, power boards, speakers, and motherboards.
• Perform routine maintenance and testing of TV units.
• Update firmware and software in Smart TVs when required.
• Maintain service records and prepare repair reports.
• Coordinate with customers regarding repair status and service schedules.
• Ensure tools and equipment are maintained properly.
• Follow company safety standards and service procedures.
• Knowledge of television electronics and circuit troubleshooting.
• Understanding of LED/LCD/Smart TV technology.
• Ability to use testing and repair tools.
• Good communication and customer handling skills.
• Basic computer knowledge.
• Problem-solving and analytical skills.
• Home Appliance:-Diagnose and repair home appliances such as washing machines, refrigerators, air conditioners, microwave ovens, televisions, water purifiers, and kitchen appliances.
• Install and commission appliances at customer locations.
• Attend service calls and resolve customer complaints within the assigned timeline.
• Perform preventive maintenance and routine inspections.
• Identify faulty parts and replace components as required.
• Maintain service reports, job cards, and customer records.
• Educate customers on product usage and maintenance.
• Ensure proper handling of tools, spare parts, and company assets.
• Follow safety procedures and company service standards.
• Coordinate with the service team for pending cases and spare part requirements.
• Achieve service targets and customer satisfaction goals.

• Appliances KnowledgeRefrigerator
• Washing Machine
• Microwave Oven
• Air Conditioner
• LED/LCD TV
• Water Purifier
• Kitchen Appliances