Field Technician

Field Technician (Installation & Service)

Location: Chennai

Type: Full-time | Field-based

Experience: 1 to 3 years preferred

About scanO

At scanO, we're building the future of preventive dentistry with AI-powered oral health screening solutions. Our flagship product, scanO air, is transforming how clinics, hospitals, corporates, and communities detect oral health issues quickly, accurately, and contact-free.

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Who We're Looking For

We don't care about your educational background. What matters to us is:

Positive attitude and willingness to learn

Ready to travel across India at short notice

Responsible, professional, and customer-friendly

Curious about electronics and how devices work

Interested in learning hardware servicing and basic soldering (training provided)

Comfortable working independently at client locations

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Your Role

You will be the on-ground face of scanO, responsible for activating, installing, servicing, and supporting scanO air devices at customer locations.

Note: Devices are shipped directly to customer locations via courier. Your responsibility is to reach the site, unbox, activate, configure, and ensure the device is fully operational.

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Key Responsibilities

Visit customer locations to install and activate scanO air devices

Unbox, assemble, configure, calibrate, and test the device

Conduct a basic product walkthrough for clinic and hospital staff

Perform preventive maintenance and on-site servicing when required

Diagnose and resolve basic hardware issues

Learn and support basic repair work, including wire replacements and soldering

Maintain installation and service reports

Collect customer feedback after installation or service visits

Coordinate with the Technical and Operations teams for advanced issues

Support scanO roadshows, exhibitions, product demonstrations, and field events across India

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Requirements

Prior experience in field service, hardware installation, technical support, or device servicing is preferred

Comfortable with electronics, power connections, cables, ports, and basic system setup

Interest in repairing and troubleshooting hardware devices

Must own a smartphone; a two-wheeler is preferred

Willingness to travel extensively across India

Fluent in Hindi; basic English is preferred

Customer-friendly with good communication skills

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What We Offer

Fixed salary + Travel Allowance + Performance Incentives (CTC: ₹2.4 LPA)

Complete on-the-job training, including hardware servicing and soldering

Uniform, toolkit, and onboarding support

Opportunity to grow into Technical Support, Operations, or Field Service leadership roles

Work with cutting-edge AI technology transforming preventive healthcare