Front Office Executive

Job Summary:

The Front Office Executive is responsible for delivering excellent guest service by handling check-ins, check-outs, reservations, guest inquiries, and ensuring a smooth front office operation while maintaining the hotel's service standards.

Key Responsibilities:

• Welcome guests warmly and provide a professional first impression.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer telephone calls and respond to guest inquiries promptly.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with Housekeeping, Engineering, Security, and F&B departments to ensure guest satisfaction.
• Handle guest complaints professionally and escalate issues when necessary.
• Maintain accurate guest records and update the Property Management System (PMS).
• Process guest payments, prepare bills, and ensure cash handling accuracy.
• Maintain the front desk area in a clean and organized manner.
• Assist with VIP arrivals, group check-ins, and special guest requests.
• Ensure compliance with hotel policies, SOPs, and safety procedures.
• Prepare daily reports and maintain shift handover records.

Qualifications:

• Bachelor's degree or Diploma in Hotel Management or Hospitality.
• 1–3 years of experience in Front Office operations (Freshers with relevant qualifications may also apply).
• Good communication skills in English and the local language.
• Basic computer knowledge (MS Office).
• Skills Required:Excellent customer service and interpersonal skills.
• Professional grooming and presentation.
• Strong communication and telephone etiquette.
• Problem-solving and conflict resolution skills.
• Ability to work in shifts, weekends, and holidays.
• Multitasking and time management.
• Teamwork and coordination.