Front Office Executive

Key Responsibilities: 

Customer Reception & Registration

• Greet customers politely and understand their service or repair needs.

• Log customer details and device issues into the service management system.

• Issue service job cards and provide estimated service timelines.

• Guide customers on service policies, warranty terms, and charges (if applicable). Communication & Coordination

• Handle incoming phone calls and respond to customer inquiries regarding service status or delivery.

• Coordinate with technicians and back-office staff to ensure timely updates.

• Inform customers about job completion, payment details, and delivery schedule. Service & Billing Support

• Maintain accurate records of service requests, repairs, and completed jobs.

• Support billing, invoicing, and payment collection.

• Ensure all service orders are properly documented and closed in the system. 

Customer Relationship Management

• Handle customer complaints or escalate issues to the Service Manager when needed.

• Follow up with customers post-service to ensure satisfaction.

• Maintain a professional and customer-friendly environment at the front desk. 

Administrative & Reporting Tasks

• Manage daily visitor logs, incoming/outgoing couriers, and correspondence.

• Maintain stock of customer forms, receipts, and promotional materials.

• Prepare daily service reports and submit to the Service Center Manager. 

Age Preference below 28yrs