Inside Sales Representative

Position   : Inside Sales Representative (ISR)

Experience   : 1–3 Years

Work Mode   : Hybrid

Office Location : Anna Salai, Chennai

Employment Type   : Full-Time

About the Role  

We are looking for a dynamic and results-driven Inside Sales Representative (ISR) to strengthen our sales team. The ideal candidate will be responsible for lead generation, customer engagement, sales follow-ups, license renewals, CRM management, and supporting the sales team in driving business growth. The role requires excellent communication skills, persistence, and the ability to build strong customer relationships.

Key Responsibilities  

• Generate new business opportunities through cold calling and outbound prospecting.
• Execute cold email campaigns to engage potential customers.
• Conduct follow-up calls with prospects and existing clients.
• Qualify leads and schedule meetings for the sales team.
• Maintain and update customer information in CRM platforms (Zoho CRM, HubSpot, Salesforce, etc.).
• Coordinate with the sales team for quotations, proposals, customer follow-ups, and deal progression.
• Manage software and cloud service license renewals (Microsoft 365, Google Workspace, AWS, Azure, etc.).
• Build, maintain, and monitor a healthy sales pipeline.
• Support outbound marketing initiatives and lead generation campaigns.
• Maintain customer databases and prepare sales activity reports.
• Track daily sales activities, follow-up status, and conversion metrics.
• Collaborate with internal teams to ensure timely customer responses and high service quality.

Required Qualifications  

• Bachelor's degree in Business Administration, Marketing, or any related discipline.
• 1–3 years of experience in Inside Sales, Business Development, or Sales Support.
• Proven experience in cold calling, lead generation, and email outreach.
• Strong customer relationship management and follow-up skills.
• Hands-on experience with CRM platforms such as Zoho CRM, HubSpot, or Salesforce.
• Familiarity with sales prospecting tools such as LinkedIn Sales Navigator, Apollo.io, or similar platforms.
• Basic understanding of cloud solutions including Microsoft 365, Google Workspace, AWS, and Microsoft Azure.
• Good knowledge of Microsoft Excel, Word, PowerPoint, and other MS Office applications.
• Highly organized, target-oriented, and capable of managing multiple tasks simultaneously.

Required Skills  

• Excellent verbal and written communication skills.
• Strong negotiation and interpersonal abilities.
• Effective lead qualification and sales pipeline management.
• Customer-focused with strong relationship-building skills.
• Good analytical and reporting skills.
• Self-motivated, proactive, and goal-driven.
• Ability to work independently and collaboratively in a team environment.

Language Requirements  

• Candidates should be proficient in English and Tamil at least one of the following languages:
• Arabic
• Malayalam
• Hindi

Primary Objective  

To support the sales team by generating qualified leads, managing customer renewals, maintaining a healthy sales pipeline, and contributing to the overall growth of the organization's cloud and software solutions business.