How much salary can I expect as a IT Analyst - Command Center Support in Indium Software India in Chennai?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for IT Analyst - Command Center Support in Indium Software India in Chennai?

The candidate should have completed the required education and people who have 2 to 4 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chennai at apna.

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No work-related deposit needs to be made during your employment with the company.

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IT Analyst - Command Center Support

Indium Software India

IT Analyst - Command Center Support

Indium Software India

Chennai

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

IT Analyst

Job Title: IT Analyst – Command Center (C1)

Experience: 2–4 Years

Job Description: • Provide Level 1–2 IT support via voice, email, and chat for global users • Handle incident logging, tracking, and resolution (25–30 tickets per shift) • Troubleshoot issues related to desktops, laptops, printers, VPN, email, browsers, and enterprise applications • Perform user account management (password resets, unlocks, access requests) using Active Directory • Support Office 365 applications (Outlook, Teams, OneDrive, SharePoint) • Monitor infrastructure and applications using monitoring tools and identify service issues • Manage and escalate major incidents as per ITIL processes • Handle user access provisioning , including application and SAP access • Create and maintain knowledge base articles and SOPs • Ensure adherence to SLAs, documentation standards, and shift handovers • Work in a 24/7 rotational shift environment Required Skills: • 2–4 years of experience in IT Service Desk / Command Center / NOC/SOC • Strong knowledge of Windows OS, networking basics, VPNs, email systems, and printers • Hands-on experience with Active Directory • Experience with ITSM tools (ServiceNow preferred) • Strong communication and stakeholder management skills Preferred Skills: • Experience with monitoring tools (SolarWinds, Splunk, Dynatrace) • Understanding of ITIL processes (Incident, Problem, Change Management) • Exposure to SAP access provisioning • Familiarity with SSPR, MFA, and identity management concepts • ITIL Foundation certification (preferred) Behavioral Expectations: • Strong ownership of incidents from start to resolution • Ability to work in high-volume, time-sensitive environments • Focus on process adherence, automation, and continuous improvement • Collaborative approach with L2/L3 teams • Maintain high standards of accuracy, compliance, and customer experience