Lead - Logistics Customer Experience and Operations

Lead Logistics Customer Experience & Operations Team Lead - USA

SCM Planning & Visibility represents the 'brain' of the E2E Operation layer, and covers roles that do planning, assembling, monitoring, etc, to ensure seamless order execution across all means of transport: air, landside and ocean. Includes Maersk managed (Example: 4PL) as well as operated business (Example: 3PL & 2PL). Responsible for long-term supply chain strategies and networks that address capacity issues and production location decisions. Monitors key sales and performance indicators and coordinates work to increase effectiveness of supply chain offerings.
Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.

The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.

Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.

Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.

Shift - 6PM to 3 AM (Can be rotational basis business needs)

Experience Required

• Minimum 8 years of overall professional experience.

• Minimum 2 years of people management experience - leading and managing a team of approximately 25–30 employees.

• Proven ability to drive team performance, manage stakeholder expectations, and deliver operational objectives in a fast-paced environment.

Team Management: Leaders at this level manage employees day-to-day and set priorities to ensure task completion.

Stakeholder Management:

Collaborate with internal teams, customers, and vendors to maintain service quality, manage operations.

System & Change Management:

Lead and drive UAT for system changes and process enhancements.

Lead/Drive implementation for your team

Reporting & Analysis:

Support leadership with data analysis for strategic planning.

Project Management:

Experience in leading projects supporting the Organization goals at a team level or span level.

Technical Skills:

Knowing and equipping self on the Digital platforms/tools is very important and will be looked at as added advantage (Power BI, AI, power Automate, Tableau, Microsoft tools, Excel Automation, PowerPoint Performance Dashboards)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level