Manager - Enhanced Due Diligence (EDD) Operations

Manager

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

Operational Delivery & Governance

• Own day‑to‑day management of EDD review operations (Individual & Corporate high‑risk cases).
• Ensure adherence to AML/KYC regulations, internal SOPs, and client‑specific policies.
• Drive SLA compliance, case aging controls, and backlog management.
• Review escalations related to risk recommendations, RFIs, SoW/SoF, PEPs, and adverse media.
• Partner with Quality, Risk, and Compliance teams on audit readiness and issue remediation.

Quality & Risk Management

• Maintain quality benchmarks (≥90%) through strong QC governance and calibration.
• Own Root Cause Analysis (RCA) for quality defects and compliance gaps.
• Implement corrective actions: refresher training, SOP updates, checklists, and controls.
• Ensure regulatory risks are clearly documented and defended in EDD narratives.

People & Performance Management

• Lead and mentor Team Leads / Senior Analysts / Investigators.
• Own performance management, including productivity, quality, and PIP governance.
• Identify skill gaps and drive capability uplift (EDD judgement, risk articulation).
• Support hiring, onboarding, and attrition mitigation strategies.

Stakeholder & Client Management

• Act as the primary point of contact for client escalations and operational updates.
• Present weekly/monthly performance dashboards covering productivity, quality, and risk trends.
• Support client discussions on policy changes, volume spikes, and process enhancements.
• Ensure alignment between delivery commitments and client expectations.

Process Improvement & Automation

• Identify opportunities to reduce unnecessary RFIs, rework, and errors.
• Drive standardization across EDD narratives, RFI structures, and documentation.
• Collaborate with automation/tech teams on workflow optimization and reporting.
• Lead continuous improvement initiatives using data‑driven insights.

What You Will Need:

Experience

• 8–12 years in AML/KYC operations, with 3–5 years in an EDD leadership role.
• Strong exposure to high‑risk customer reviews, corporate EDD, and complex structures.
• Experience managing large teams across shifts / locations preferred.

Technical & Domain Knowledge

• Deep knowledge of:
• EDD, CDD, PEP, Sanctions, Adverse Media
• Source of Wealth (SoW) & Source of Funds (SoF)
• FATF, AML regulations, and client compliance frameworks
• Experience with AML tools (e.g., LexisNexis, Actimize, World‑Check, etc.).

Leadership & Behavioral Skills

• Strong risk judgment and decision‑making capability.
• Excellent stakeholder communication and escalation handling.
• Data‑driven mindset with strong analytical & reporting skills.
• Ability to operate in high‑pressure, regulatory‑driven environments.

What Would Be Nice To Have:

• CAMS / AML certification (preferred).
• Prior experience in managed services / client‑facing delivery models.
• Exposure to cryptocurrency, fintech, or global banking clients is a plus.
• Any bachelor's degree or equivalent

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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Experience Level

Mid Level