Quality Services Manager

Manager, Quality Services, Amazon Quality services

Description

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As Manager, Quality Services you will manage a team of quality service associates. You will be first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. You will monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. You will review associates' performance on regular intervals and ensure productivity & quality targets are met. You will also be responsible for performance management of all the reporting associates.


Key job responsibilities
Manage a team (~ 10+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
Raise / handle escalations, perform root cause analysis and implement corrective actions
Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
Guide and mentor team members in their career progression
Participate in hiring and onboard new team members

A day in the life
-Manages a team (~ 10+ team members)
-Undertakes task allocation and manage test execution delivery based on schedule or SLAs
-Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
-communicate clear status reports and documentation
Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
-Raise / handle escalations, perform root cause analysis and implement corrective actions
-Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
-Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
-Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
-Guide and mentor team members in their career progression
-Participate in hiring and onboard new team members

About the team
The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As Manager, Quality Services you will manage a team of quality service associates. You will be first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. You will monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. You will review associates' performance on regular intervals and ensure productivity & quality targets are met. You will also be responsible for performance management of all the reporting associates.

Basic Qualifications

- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front-line managers

Preferred Qualifications

- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience managing project delivery

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