Operations Lead

Operations Client Partner

Company Description

 

Job Description

Job Description

 

As the Operations Client Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams.  

Responsibilities: 

• Scope and prototype change requests for custom databases. 
• Review new item reports and ensure items are placed as per client DB standards 
• Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation. 
• Assist in the coding of new items and creating custom database market orders 
• Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections. 
• Maintain client database and category guidebooks. 
• Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology). 
• Address syndicated database support questions and client inquiries. 
• Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics. 
• Work with the Extract team to understand extract challenges and re-run needs. 
• Open client inquiries and REAP tickets as necessary. 

Qualifications

• NIQ experience in an Operations role is a plus 
• Proficiency in management and maintenance of data modeling, and query optimization. 
• Knowledge of data extraction, transformation, and loading processes. 
• Experience with data validation and quality assurance. 
• Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues. 
• Ability to explain technical concepts to non-technical stakeholders. 
• Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions. 
• Adaptability to handle unexpected challenges and changes. 
• Thoroughness in scoping change requests and documenting client inquiries. 
• Experience in client-facing roles and servicing clients is a plus. 
• Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines. 
• Detail-oriented approach to maintaining guidebooks and documentation.

Additional Information

This role is at P4 Level

Job Location: Chennai (WFO)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level