Operations Executive

Job Title: Operation Executive – Facility Management

Department: Operations

Reporting To: Operations Manager / Facility Manager

Location: Site-based / Multiple Locations

Job SummaryThe Field Officer is responsible for overseeing day-to-day facility management operations at assigned sites. The role ensures smooth service delivery, manpower management, client coordination, compliance with company standards, and timely reporting. The Field Officer acts as a key link between site staff, clients, and the head office.

Key Responsibilities

Operations & Site Management

• Supervise housekeeping, security, technical, and support staff at assigned locations
• Ensure adherence to service level agreements (SLAs) and quality standards
• Conduct regular site inspections and audits
• Resolve operational issues and escalations promptly

Manpower Management

• Ensure adequate manpower deployment as per approved strength
• Monitor attendance, shift rosters, leave, and replacements
• Coordinate recruitment, onboarding, and training of site staff
• Handle staff grievances and maintain discipline at site

Client Coordination

• Act as the single point of contact for site-level client interactions
• Attend client meetings and address service-related feedback
• Ensure timely closure of client complaints and service requests

Compliance & Documentation

• Ensure statutory compliance (PF, ESI, wage norms, safety guidelines)
• Maintain site records such as attendance registers, logbooks, and checklists
• Submit daily/weekly/monthly reports to head office
• Support audits and inspections by clients or authorities

Quality, Safety & Hygiene

• Ensure safety protocols, housekeeping standards, and hygiene practices are followed
• Conduct toolbox talks and safety briefings
• Report incidents, accidents, or near misses immediately

Billing & Coordination Support

• Coordinate with accounts team for attendance validation and billing inputs
• Support timely salary processing and client invoicing
• Assist in cost control and resource optimization

Qualifications & Experience

• Graduate or Diploma (any discipline preferred)
• 2–5 years of experience in Facility Management / Manpower Services
• Knowledge of housekeeping, security, and FM operations
• Familiarity with labour laws and statutory compliances

Skills & Competencies

• Strong communication and interpersonal skills
• Good people management and problem-solving abilities
• Basic computer knowledge (MS Excel, email, reporting)
• Ability to handle multiple sites and work under pressure
• Willingness to travel and work in shifts if required
• House Keeping manpower Sourcing

Key Performance Indicators (KPIs)

• Client satisfaction and complaint closure rate
• Manpower stability and attendance accuracy
• Compliance adherence and audit results
• Timely reporting and coordination

Working Conditions

• Field-based role with frequent site visits
• May require working on weekends or holidays based on operational needs