Process Expert - Documentation and Quality Assurance

Process Expert

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

You will be Responsible for:

• Documentation Management:

  • Handle daily documentation tasks in accordance with client/process IOPs.

  • Ensure all documentation is prepared accurately and submitted timely to relevant stakeholders.

  • Adhere strictly to IOPs, checking any deviations with stakeholders beforehand.

• Technical Support:

  • Support peers with technical or process-related challenges during process execution.

  • Perform root cause analyses in the event of escalations to identify and resolve issues.

• Quality Assurance:

  • Focus on data quality to ensure that Service Level Agreements (SLAs) are met.

  • Maintain an up-to-date understanding and training of processes and IOPs to create high-quality documentation.

• Training & Development:

  • Train new hires on processes to ensure they are well-equipped to handle their tasks efficiently.

Skills & Qualifications:

• Proven experience in documentation management and process execution.

• Strong understanding of import/export documentation requirements.

• Excellent attention to detail and a commitment to data quality.

• Ability to adhere to and enforce strict procedures and guidelines.

• Strong analytical skills and experience with root cause analysis.

• Excellent communication and interpersonal skills.

• Experience in training and mentoring new hires is a plus.

• May train new hires on the process(es).

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level