Process Expert-6

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Purpose of the role

This role is responsible for managing daily operations from booking to shipment execution, ensuring accuracy, timeliness, and strong coordination across stakeholders. It also includes handling exceptions, supporting process improvements, and driving capability building with both internal and external partners.

You will be Responsible for:

Managing end-to-end booking process (validation, scheduling, and carrier coordination).

Acting as the primary point of contact for customers, carriers, and internal teams

Ensuring the accuracy and completeness of shipping documents (B/L, SWB, SI, etc.)

Monitoring shipment progress and ensuring adherence to timelines and cut-offs

Handling both FCL and LCL shipments, including co-loader coordination

Managing operational exceptions and providing timely resolutions to minimize disruptions

Conducting or supporting training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment)

Maintaining trackers and providing clear shipment visibility

Supporting billing processes, invoice dispatch, and dispute follow-up

Qualifications

Bachelor’s degree in Finance, Accounting, or related field.