Program Analyst

Program Analyst - EIT

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Skill Requirement Medium level process complexity processing or analytical skills in more complex environments Low level of discretion and decision making within a decision framework Mostly rules based processing but with some judgement applied Able to follow standard processes but understand variations from process i.e BS Recs Ability to meet tight deadlinesRoles and Responsibilities Reading and interpreting of incoming documents/emails.  Analyse the request and identifying the correct procedure to be followed Accurately process the transaction within the required TAT & Quality Process work using a variety of different computer applications, depending on the request, to the required standard Expected to write scenario based emails/letters to customers in response to the queries/requests received from Customers

Qualifications

Graduate

Experience Level

Mid Level