Program Manager

PROGRAM MANAGER – BUSINESS LOAN

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  Role Profile

  Program Manager - Business Loan

  
  

   

   

   
  ROLE SPECIFICATION

   

  Role Title	Program Manager - Business Loan
  Employee Interviewed
  Reports To	National Sales Head – Business Loans
  Company	Muthoot Fincorp Limited
  Function/Department	SULB
  Location	Spencer Plaza - Chennai
  Written By
  Approved By (Functional Head)
  Date (Written On)	January 2026

   

   

  ROLE SUMMARY (PURPOSE)

  
  

  A Asst Program Manager is responsible for planning, developing, and managing the complete Business Loan product. The role focuses on understanding customer needs, coordinating with various teams and ensuring the product meets business goals.

   

   
  ORGANIZATIONAL CHART

   

  National Sales Head – Business Loans
  Assistant Program Manager

   

   

  
  KEY RESPONSIBILITIES

   

  • Drive Business from Internal Stakeholders
  • Convert business requirements into outputs
  • Prioritize features based on business impact and user value.
  • Interact with Internal Teams for increasing efficiency (Credit / BPO/ Product)
  • Improve conversions from Non-Performing stakeholders.
  • Increase Profitability by strategic planning and enhancing operations efficiency
  • Streamline MIS reports with real time data
  • Co-ordinate with Product for increasing profitability
  • Provide various Data cuts with various Analysis to improve business.

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  KEY ROLE DIMENSIONS
  • This is a Pan India Individual Contribution role, which requires continuous communication, mostly with senior leaders, Gold Loan Branches, BPO, Credit, Collections and Product Team

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  KEY SKILLS & BEHAVIOURAL ATTRIBUTES

  • Data analysis and decision-making
  • Stakeholder management
  • Problem-solving ability
  • Focus on Driving results
  • Build relationships to deliver outcomes
  • Work with cross functional teams
  • Training and Development
  • Conflict Resolution

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  EDUCATION / EXPERIENCE

  • Minimum Qualification: Bachelor’s degree in Commerce or Information technology.
  • Nature of Experience: Minimum of 7 years of experience in similar kind of roles with any Banks / NBFC or Fintech organizations with Sales, operations and Program Manager background.