Quality Net Promoter Score Analyst
Ford Motor
Work from Office
Full Time
Min. 2 yearsJob Description
Quality Net Promoter Score Analyst
Job Responsibilities:
- Prepare Data Analysis Reports (KPI) & management review materials for reviews & meetings.
- Ensure the accuracy of all analytical outputs and reports.
- Stay updated with the latest analytical tools, techniques, and industry best practices.
- Identify and evaluate opportunities for process improvements and automation within the NPS/Warranty/IQS/VDS analysis framework.
- Support cross functional efforts to ensure project success and alignment with organizational goals.
- Follow quality control measures and take corrective actions.
- Deliver Operational efficiency actions.
Deliverables
Warranty/NPS/IQS Data packs, analysis reports
Minutes of the meetings capturing key discussion points, decisions made, and action items, including responsibilities and deadlines.
Deliver projects aimed at improving process efficiency & Labor hours efficiency.
Education Qualification : Any Graduate in Engineering BE /Btech
Number of Years of Experience : 2-5 Years
Professional Exposure : Preferred Knowledge in Automobile, Manufacturing Process, Features, Functionality & basic knowledge in Quality tools & Problem Solving Methods.
Skill & Knowledge requirement :
- Proficient in MS Office Software – PowerPoint, Word, Excel, Outlook.
- Demonstrate understanding of Ford Quality Metrics – NPS, Warranty, J.D. Power etc.
- Proficiency in any of following applications and Technology like
Alteryx, GCP, Qlik sense, Advanced Excel (Incl. VBA), Power BI
Experience Level
Senior LevelJob role
Job requirements
About company
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