Release Management

Summary

The Release Delivery Coordinator will manage and oversee the release management lifecycle, ensuring timely and efficient releases across multiple environments. The ideal candidate will have expertise in Release Management processes, stakeholder communications, release planning and ADO dashboard maintenance. They will work closely with development, QA, and operations teams to roll out the release/patches/hotfixes. The role also involves identifying and mitigating release risks, ensuring compliance, and continuously improving release processes. This role is strictly involved in release coordination activities and does not involve direct access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to release coordination and does not include handling or processing of sensitive health or personal information.

Your role in our mission

Release Planning & Coordination
•    Collaborate with engineering leadership and development teams to monitor progress toward release milestones.
•    Coordinate with Solutions Train Engineers and Product Support Project Managers to track specific release versions.
•    Maintain and update the Patch Calendar Wiki, including delivery dates, approval guidelines, and release plans.

Milestone Management
•    Ensure all stakeholders (e.g., database administrators, release packaging, documentation teams) are aligned with delivery timelines.
•    Escalate blockers and risks that may impact release schedules.
•    Track and communicate the status of incremental deliveries (patches) and off-cycle deliveries (hotfixes).

What we're looking for

• Required Skills:
  •    ADO and ADO Dashboard.
  •    Verbal and Written communication skills.
  •    MS Office tools.
  •    SharePoint user experience.
  •    ITIL certification and specialized in Release Management.

  Qualifications
  •    At least 7 years of proven experience in software release coordination or delivery management.
  •    Familiarity with Agile methodologies, sprint planning, and PI planning.
  •    Understanding of DevOps practices and CI/CD pipelines.
  •    Proficiency in tools like Azure DevOps (ADO), and SharePoint.
  •    Excellent communication and stakeholder management skills.

  Preferred Certifications
  •    ITIL, Certified Release Coordinator (CRC), or equivalent release/change management certifications.

What you should expect in this role

Remote